Email Reputation Protection
Grŵp Cynefin is a Welsh housing association with properties and teams spread widely throughout North Wales in the UK. Many tenants lack IT skills, and would be vulnerable to fraudulent emails purporting to come from Grŵp Cynefin. LetsDMARC keeps the housing-association community and the Grŵp Cynefin reputation safe by quarantining all emails falsely claiming a Grŵp Cynefin origin. Even better, LetsDMARC makes minimal demands on the IT team’s management time while providing them with all the insights they need to manage email security.
A Community Built On Trust Grŵp
Cynefin has the Welsh community at its heart. This charitable housing association manages 4,500 properties throughout North Wales, providing homes for thousands of people, many of whom are elderly or vulnerable. The word ‘cynefin’, which has no direct equivalent in English, captures the organization’s ethos. It means something like ‘the familiar place where we belong’. Trust and reputation count at Grŵp Cynefin. Tenants, suppliers, partners and colleagues need to know that emails that claim to come from Grŵp Cynefin are genuine.
Eliminating Threats From Impersonators
The traditional tools for checking email authentication are no longer effective. In response to a massive increase in fraudulent emails purporting to come from trusted sources, the IT security industry has upped its game through the introduction of the DMARC standard.
Dyfrig Roberts, the Senior Systems Officer at Grŵp Cynefin and a champion of email security, understood the problem.
“LetsDMARC’s easy interface has made management of DMARC records and reporting far, far simpler.”
Dyfrig Roberts – Senior Systems Officer
LetsDMARC Provides Instant Insights
Since the free tool was so unhelpful, Grŵp Cynefin switched to LetsDMARC from Libraesva. It was a game-changer: LetsDMARC took the guesswork out of configuration and provides reports that are instantly understandable and actionable.
“LetsDMARC’s easy interface has made management of DMARC records and reporting far, far simpler,” says Dyfrig.
The product was also easy to install and implement. “They do things a little differently at Libraesva,” explains Dyfrig. “They arrange an initial installation, then leave it to settle in for a day or two while you get to know how it works. A few days later they come back to help you optimize the set-up for your organization.”
“Libraesva is one of the best suppliers I’ve dealt with. Within 30 minutes of sending a ticket to their support team, they’ll be back to answer our question.”
Dyfrig Roberts – Senior Systems Officer
Minimal Demands On Management Time
Day-to-day operation is easy too. Dyfrig checks in once or twice a day to see how everything’s going, and to see what types of outgoing emails LetsDMARC has quarantined. The feedback is useful for tweaking the settings.
At Grŵp Cynefin, Dyfrig has set LetsDMARC to release outgoing emails that pass 90% of its authenticity checks. Every organization chooses its own level of checking to provide reliable security without creating too many false positives. A 90% pass rate works well for Grŵp Cynefin: Dyfrig is confident that no fraudulent emails have escaped LetsDMARC during the six months that he’s been using it.
He explains: “A couple of weeks after installing LetsDMARC, we ran a penetration test. As soon as we released a suspicious email, Libraesva and LetsDMARC had blocked it.”
A Brilliant Organization To Work With
Dyfrig enjoys working with Libraesva. Before Grŵp Cynefin took on LetsDMARC, the organization was already using Libraesva’s Email Security and Email Archiver products. All three were provided through the reseller, EnterpriseRed.
“Libraesva is one of the best suppliers I’ve dealt with,” says Dyfrig. “Installing their products is painless and effortless. It’s the same when we have a query. Within 30 minutes of sending a ticket to their support team, they’ll be back to answer our question or arrange a time for remote access.”
Although few beyond the Grŵp Cynefin IT team are aware of LetsDMARC, the benefits ripple outwards across North Wales. Because all those who interact with the organization can trust the emails that go out in its name.
