Technical roles

Datacenter Manager Engineer

Position Overview

Our Data Centers are the foundation upon which our rapidly scaling infrastructure efficiently operates to deliver our innovative service. Libraesva is seeking a Datacenter Manager Engineer. The ideal candidate plays a key role at each of our data centers in all regions (EU, UK and USA), assuring high reliability and availability of the server infrastructure. The candidate will also be in charge of virtual machine management, across multiple data centers and hypervisors.

 

Responsibilities

  • Manage the existing Data Centers across regions
  • Plan, execute and monitor VM deployments
  • Work with many enterprise class server and networking technologies to create designs used to deploy hardware into Data Center
  • Manage the virtual infrastructure, including backups and high availability processes
  • Collaborate with our Development team to improve the deployment automation processes and achieve the highest level of scalability.
  • Review and approve purchase requests for hardware and software
  • Make suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics

Qualifications

  • Bachelor’s degree in Computer Science, IT operations, Engineering, or equivalent experience
  • At least 3 years of experience in computer hardware engineering, data center engineering, and/or systems development
  • Deep knowledge of major hypervisors, including Proxmox KVM, VMWare, Hyper-V, Azure and Amazon Cloud
  • Good English language, written and verbal.

What you will find in Libraesva

  • a multinational, passionate and inclusive Team
  • a flexible, creative and vibrant work environment
  • a great opportunity to grow in a company with a key attention to people

Contract

  • Full time contract

Location

The role is hybrid, office presence and working from home.

The location is our main headquarters in Lecco, Italy.

Technical Support Engineer

Position Overview

Libraesva is hiring a Technical Support Engineer. The role provides a first and
second level of technical product support. The candidate will interact with to all Libraesva customers, partners, resellers via phone, email, or messaging to collect or help resolve
their technical issues. The ideal candidate will be
responsible for configuring and troubleshooting our products (Email Security, Email Archiving, Phishbrain Phishing Awareness) to resolve our customers’ technical issues and escalating to our senior engineers and developer’s team complex cases.

Responsibilities

  • Reproduce customer environment and run tests
  • Manage and address electronic tickets efficiently
  • Liaise between sales team, customer success team, and customers to properly address customer problems
  • Troubleshoot and configure software solutions
  • Support the Product Development department operations by creating, editing, distributing and maintaining product related documents

Qualifications

  • 2+ years’ of technical support experience
  • Customer service oriented
  • Strong written and verbal and troubleshooting skills
  • Good English language, written and verbal.

What you will find in Libraesva

  • a multinational, passionate and inclusive Team
  • a flexible, creative and vibrant work environment
  • a great opportunity to grow in a company with a key attention to people

Contract

  • Full time contract

Location

The role is hybrid, office presence and working from home.

The location is our main headquarters in Lecco, Italy.

Software Engineer

This is an excellent opportunity to become a core member of a rapidly growing software development team.  You will possess solid programming skills, have a sound understanding of engineering best practices and have the drive to deliver the very best. Additionally, you must have excellent communication skills, as you will be interfacing both with various departments internally and customers externally.

Responsibilities

  • Manage and participate in a team-oriented environment to develop our leading email security products.
  • Maintain existing codebases, troubleshoot bugs and add new features.
  • Balance a variety of concurrent projects.
  • Deliver high quality code that has been thoroughly tested
  • Being involved in two new projects we aim to lunch by Q4 2020

Required Experience

  • Ability to work independently, take initiative, and contribute to new ideas required in a diverse, fast-paced, deadline-driven team environment.
  • Detailed knowledge of web application development and extensive experience using PHP (Symfony), Javascript frameworks as well as relational databases such as MySQL, including replica and cluster functionalities.
  • Proven hands on experience with Gitlab (or similar), and continuous integration
  • Experience with linux (CentOS Distribution)
  • Proven networking experience
  • Organization and analytic skills, with strong problem solving ability.
  • Excellent written and verbal communications skills
  • Experience with cloud and virtualization

Preferred Knowledge

  • React, Perl, Python
  • Email protocol
  • Anti-spam techniques
  • Sandboxing technology
  • Cloud Deployments
  • Malware Analysis
  • Fluent English, spoken and written

Contract

  • Full time contract

Location

The role is hybrid, office presence and working from home.

The location is our main headquarters in Lecco, Italy.

Pre-Sales Engineer

Position Overview

Are you technically savvy but also love to sell? If so, then this job may be the perfect fit for you! As a key member of the Libraesva sales team, you will be responsible for supporting Territory Sales Managers, prospects and Libraesva customers throughout the territory. Specific responsibilities will include pre-sales support of prospects all the way through the closing of the deal. And because we love our customers, some post-sales support may be necessary periodically.

Responsibilities

  • Pre-sales technical support and technical account management for Libraesva’s Regional Sales Managers.
  • Walk customers and partners through demos and problem solving in clear, concise matter by being the subject matter expert on all things Libraesva
  • Explore and maintain knowledge of Libraesva’s key competitors.
  • Communicate cross functionally constantly to ensure all key stakeholders are in the loop about product functionality and product desires experienced in the field.
  • Partner with the Product Management and R&D departments to develop features critical to Libraesva’s success.
  • Develop and maintain an in-depth technical knowledge of the Libraesva product line.
  • Identify new opportunities by creating and developing strong technical relationships with customers and channel partners.
  • Maintain knowledge at a high technical level of the current security landscape.
  • Collaborate with Customers on Technology reviews, product findings, and integration with other technologies they may have.
  • Collaborate with other Libraesva Engineers on high-level projects to deliver Libraesva technologies to our customers.
  • Participate in deployment review and forecast calls.
  • Participate in design review and release meetings.
  • Travel as needed within region.

Experience and soft skills

  • Startup DNA is a must: willing and able to do “whatever it takes” with motivation to find solutions rather than admire the challenge.
  • Customer-first behavior is a must.
  • 3+ years experience in technical or pre-sales support as a Security Engineer (or Sales Engineer).
  • Fluent English, spoken and written

Technical qualifications

  • Deep understanding of email security problems.
  • Strong knowledge of cloud mailbox solutions (Microsoft 365, GSuite, etc)
  • String written (RFP) and verbal communications (Pre-sales presentations and conferences) are a must.
  • Good understanding of email attack vectors (Phishing, BEC, Malware drops).
  • Good understanding of Cloud Security.

Contract

  • Full time contract

Location

The role is hybrid, office presence and working from home.

The location is our main headquarters in Lecco, Italy.